Category Archives: Audience

Your Jaw will Drop When You Read these Headlines

Oh my goodness. It worked.jaw drop

You actually clicked to this article based on my cliché headline and a blurry pic of a hospital mannequin.

Let’s figure out why.

I just saw a version of the headline earlier today on a sponsored article and wondered, what is it about the secret, the awful, and the surprising that makes us click to read?

According to Psychology Today,

Humans seek out news of dramatic, negative events. These experts say that our brains evolved in a hunter-gatherer environment where anything novel or dramatic had to be attended to immediately for survival. So while we no longer defend ourselves against saber-toothed tigers, our brains have not caught up.

Fast Company suggest several psychological theories that are responsible for getting us to act. Persuaders often tap into ultimate terms.

Certain words carry more power than others. This theory breaks persuasive words into three categories:

God terms: those words that carry blessings or demand obedience/sacrifice. e.g, progress, value
Devil terms: those terms that are despised and evoke disgust. e.g., fascist, pedophile
Charismatic terms: those terms that are intangible, less observable than either God or Devil terms. e.g., freedom, contribution

Headlines that Produce Clicks

The following “you should know better” lines might be helpful the next time you create content for ads or articles. Tell us your favorites.

“TV Host Reveals Real Hair”

Just change up this click-getter for anything.  We want the truth. Here’s another example- SEO Guru Reveals Real Algorithms.

“Epic Prank Pulled on So and So”

You could create an entire video series based on spoofs and pranks. People like anything funny- or not. Are you selling facial cream for a company? Try something like “Her Wrinkle Cream is Not a Prank.”

“12 Things Only People with Lots of Kids Understand”

This headline makes your customer feel smart because he or she is in on the advice. It also appeals to those who want to know more about something they lack. Switch out parents and kids for dog lovers and dogs. Dress up the phrase for writers and work or accountants and clients, etc.

“10 Pumpkin Spice Latte Hacks Every Coffee Lover Must Try”

Again, we want to know your secrets. What lies over there in the greener pastures of hidden hacks? Anything “hacks” shows off your trendy.

“The Weirdest Thing I Saw At My Conference”

The weirdest anything appeals to one’s inner weird. Could there be people weirder than you? Worst yet, maybe the stuff you do is consider weird?  Use the word to harness your targeted demographic with something the audience does or a trait it has.

“This Trick Could Save You Hundreds”

Because most people want to save money and aren’t doing so, show how your product or service will help Christmas to come early this year.

“New Craze Wipes Out Slow Computers”

What is this new craze that everyone else knows about, but I don’t? New crazes are manufactured everyday because phrases like this one bring the clicks.

“Everyone is Voting for” or “The Numbers Prove”

You’ve heard these lines from candidates and they work for products and services, too because basically few people check their facts. If you say it’s true, it must be. Tell the population this enough and it’ll become fact.  Of course, there are a few advertising rules you need to be mindful of and organizations like Truth in Advertising that will expose pathetic claims. The FTC says,

Under the law, claims in advertisements must be truthful, cannot be deceptive or unfair, and must be evidence-based. For some specialized products or services, additional rules may apply.

Eh, such a spoiler, but the industry needs rules. Get familiar with them.

What makes you click and why?

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Filed under Advertorial Writing, Audience, Capturing Audience, Email Campaigns, Introductions, Marketing, PPC, Queries & Articles, Search Engine Marketing, Speech Openers, Words Which Sell

Word Choices Matter in Campaigns

The candidate firmly grabbed the edges of the podium to present himself as a man who knows who he is and where he’s going. He stood tall, squinted at the camera, and clenched his jaw. Someone whispered, “I think he’s going to be president.”

Why?

“Because he looks like a president. He’s organized and seems to know what to do.”

It’s understandable. Like Homer Simpson, the candidate is funny. He makes headlines with raw rants and doesn’t apologize, which is something most of us can’t do without being fired.

Consider the case of Karen Fitzgibbons, an elementary school teacher who ranted on her Facebook page about the conflict between police and teenagers at a pool party. She offered an apology after her rant, but it was too late. She lost her job. It’s true. Many don’t want to be held to politically correct speak, but what is the impact of careless, personally insulting words?

Nick Kyrgios, a tennis player, made an off the cuff comment about another player’s girlfriend during a tennis match and was fined $10,000 in addition to being booed at subsequent matches.

In the case of the presidential candidate, the more journalists utter his name, the bigger his brand becomes. Case in point, we don’t have to mention his name, but you know who we’re referring to, right? If he wins the presidency, his companies win. If he loses the presidency, his companies win. It’s a smart strategy. Run for president to broaden your power and audience– earn high ratings by being outlandish. If the goal is “to eventually become bigger than Amway, now an $8.4 billion company and the giant in the field” and his product appeals to “those who own companies, which tend to do well in bad economic times, when people are broke, desperate, and angry at the system,” (NY Mag) jumping into politics pumps life into corporate holdings.

Can we excuse so many cringe-worthy slip-ups because of who the candidate is? He often limits the scope of his insults to one person or a smaller segment of certain groups. Then, he embraces and praises the remaining segment by promising to win their support. He dismisses legitimate concerns with creative spins. He ignores calls for apologies and avoids ownership for his offenses.

Advertising Age suggests that the candidate’s,

“eschewal of politically correct cant and plainspoken ways account for much of his mass appeal among a frustrated electorate, those same qualities may ultimately derail his bid for the nomination. And while it’s impossible to predict how long he can keep this up, it probably should go without saying that antagonizing the nation’s No. 1 cable news outlet isn’t a recipe for longevity.”

What else? It becomes difficult for parents to instruct their kids to stand up to bullies, when they’re justifying the actions of an adult version.

If bully speak wins, everyone loses. The door to strife or war swings wide open.

After Words Fail 
No one is perfect. How do you fix poor word choices after they occur? The public might embrace you– even with all your flaws, after an authentic apology. If you’ve made a career of embracing people, the public is probably more likely to forgive misspeak. Kelly Osbourne, who made a comment about Hispanics cleaning toilets, addressed her word choice faux pas with an immediate apology on Facebook. Then, the story disappeared.

Flood social media with new stories. Business 2 Community suggests putting “your writers in motion.”

While your legal team looks things over, gather together your writers for some old-fashioned SEO work. Use the keywords, phrases, product names and employee names in blog posts, social media posts and press releases. Make sure that you have the opportunity to really dominate Google’s results for those terms.

Everyone makes mistakes. Acknowledge yours and work on minimizing them as you move forward. And don’t think that just because you’re a candidate, you’re above it all. Your words and actions matter, too.

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Filed under Audience, Branding, Business Strategy, Persuasive Essay, SEO (Search Engine Optimization), Social Media, Speeches

You Can’t Judge a Buyer By His or Her Cover

Yesterday, I received this letter from Phil Eisaman, Digital Marketing Manager for the Great American Spice Company.  I could completely relate to his experience because I too sold cars for a brief summer right out of college. I asked Phil if I could share his story with you and he agreed.  Thanks for taking a moment to write it, Mr. Eisaman.  It’s no wonder American Spice continues to increase revenues year-over-year!  We can’t judge a buyer by his or her cover– all should be treated with respect. ~Jean

 

car-160343_1280

Hi,
I read your story about the leather jacket and loved it. The salesman was a good salesman because he had to be to survive. Treating everyone who walks in the store as a potential customer is huge. Having said that I have a story to share.

I was working at Fort Wayne Acura selling used cars back in 1997. Being new at it my boss always taught me to never make assumptions about customers– just treat them well. Using this method I quickly out paced all the other salesmen, selling more cars than some of the most seasoned salesmen.

One afternoon my boss gets a call from another lot manager saying there is a walker headed your way (a walker is someone that walks from dealership to dealership). This young man started at the auto mall and made his way all the way down to my lot. My coworkers said, “Go get him I am sure he is a big spender” with sarcasm in their tone.

I greeted the man on the lot with a smile and a handshake. He says “I have been to 10 lots and you are the first to talk to me.”

“How can I help you today, Tony?”

“I am looking for a car,” he said.

“Well how much are you looking to spend?”

“About  $2800.00,” he replied.

Pointing to an early 90’s beat up Grand Am I said, “That one may work.”

“I will take it,” he said as he handed me $3000.00 in cash. I went to my Manager and said,

“This guy out here wants to buy that Grand Am.”

My manager says, “Phil we can not get that financed. It is too old.” Handing him the cash his eyes lit up and he said, “Phil we have $100.00 into that car. You are making a fat commission!”

The next day at the sales meeting I received great praise from management as the others were scolded.  In car sales you are only paid commission and if you don’t sell anything you take a loan against your future commissions. I didn’t want to owe money for not selling. I made 3-5 thousand a month selling used cars because I treated everyone like a potential customer and treated them with respect. I only sold cars for a few months because it is still a shady business in my book.

And remember “With desperation comes innovation.”  -Phil Eisaman

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Filed under Audience, Business Strategy, Capturing Audience, Customer Profile, Local, Reputation Management, Sales, Time Management

#Marketing Tips from an Unsuspecting Italian Leather Shop Owner

The leather aroma emanating from Dante’s Leather Shop Sas in Florence– or Firenze, as the Italians call it, was hard to resist. There were many pop up tents on the cobblestone street with vendors displaying leather jackets, but this store seemed real—something requiring rent and a permit.  I wasn’t looking for a fake coat, but a reputable product as a birthday present for my husband.

Greet the Customer.Italian store

After two minutes eyeballing a multitude of coats, I spotted one I liked and a stocky, older gentleman approached me.  He asked in Italian if he could help me. When I asked in Spanish if he spoke English, he quickly obliged and began his pitch.

But, I wasn’t ready to buy. I just wanted to know if

  1. the leather was real,
  2. would the coat fit my husband,
  3. and how much the coat cost.

Demonstrate the Product.

He showed off this particular long jacket like it was a prop in a Penn and Teller act.

To answer my first question, he pulled out a lighter and held the flame against the outside of the coat. It did not ignite. “If it was a fake it would burn,” he said.

I don’t know if the lighter thing is true or not, but having grown up around saddles, I could smell the leather and trusted my nose. I was intrigued by his magic trick and felt comfortable moving from question one to question three.

Overcome Objections.

How much? (That would give me another indicator as to the validity of his answer to question one.)  He gave me a price and I put the coat back on a hanger. Holy cow. These are expensive.

He paused, stopped me, and walked to his counter, returning with an envelope.

“Let me show you how I’m going to save you 14%,” he said, as he detailed the duty free procedures he’d and I‘d follow, so that I’d receive a refund of Italy’s retail tax.  He pulled out past receipts and explained how it worked for other customers. (So, jump on the bandwagon.)

Since this was my first store and leather shopping experience in 2015, I wasn’t sure if his base price was legit.  I wasn’t ready to buy, but kept listening.

“This is a gentleman’s coat,” he said, brushing the length of the jacket with the back of his hand and straightening the collar. “A beautiful coat!  Notice the two tones. This is a popular style for men today.  What size is your husband?”

I had no idea. “He’s taller than you, but not as stocky in the shoulders,” I said.

Without missing a beat, the man put the coat on and said, “And he probably doesn’t have as big of a belly. I apologize. I enjoy our Italian pasta too much.” The ice was broken and I smiled.

The coat looked tight. Then, I remembered pictures I had on my phone and found them. Before holding my phone to look at the pictures, the salesman politely asked, “May I?” Just a small detail, but he knew enough to ask permission before he continued moving me through the sales funnel.

In the photo, I was standing next to my husband on the beach. The craftsman immediately put the coat back on the hanger and pulled out another size.  “This is the one,” he announced.

“Are you sure?” I asked.

He wasn’t insulted, but assured me after fitting so many men, that he knew his sizes.  He also gave me his card and said that if he was wrong, I could return the coat and he’d send the correct size.  This didn’t 100% comfort me, as I imagined shipping charges between countries and the uncertainty of dealing with issues from afar, but he was trying and answered with patience.

My final concern was the train travel ahead and the coat getting stolen during the journey. I once again put it back on the hanger and the man’s face fell. I’m sure he thought he’d never see me again because time and distance kills many sales. “I am coming back through the area in a couple days,” I said.  “I’ll swing by then.”

He nodded and I left.  Truthfully, I wasn’t sure if I’d be back.  I breathed easier after leaving. I was free of the pressure to buy, but over the next couple days, I looked online at leather coats and found most to be more expensive. I also browsed other leather shops in the area and found that Dante’s price was indeed reasonable.  The coat would be a good buy and a classy gift for my husband.  So, I went back and bought it.

Apply Interpersonal Salesmanship to Digital Marketing

We can learn from this Italian businessman.  He did not intend to teach anything, but we can connect these parallel digital applications.

Invest in a legitimate website.

Don’t skimp on a pop up tent that’s a few pages with thin offerings of products and content. Invest in a mobile-friendly site and plan your navigational flow to include each category offering you sell.  By now, you’ve heard that Google’s mobile-friendly algorithm goes live April 21, 2015. Pay the money to sell from a proper site and hire writers to produce relevant and convincing content. Shoppers want to shop where carts are secure, pages quickly render, and flawless images and words are helpful.

Offer your assistance before the customer leaves.

Give customers a few moments to look through your store, but do greet them.  Many online businesses provide chat services to help shoppers find products or ask questions.  These can annoy, so configure your settings appropriately to avoid chasing away potential customers with pushiness.

Anticipate shopper questions.

Shoppers ask the same questions and have the same concerns that other shoppers express. Overtime, you learn what customers will ask. Answering these repetitive questions can get tiring.  However, customers want to feel important. Thoroughly and patiently answer each question. Whether in person or through the Internet, you’ll improve sales with a one-on-one approach.

The Italian shop keeper answered questions in the order I asked them.  He didn’t jump ahead to other predictable topics. He answered what I wanted to know when I wanted to know it. Another customer might have asked the same questions, but in a different order.  He didn’t assume I was someone else.  He personalized his answers to my agenda.

Your website should thoroughly answer the questions that are asked every day in your store. Create videos or FAQ pages to explain common or complex information. Give customer traffic the flexibility to choose what they want to know when they want to know it. Offer product reviews on your site for the insight and comfort other customers provide.

Speak your customer’s language.

Later in my trip, I walked into a café where the cashier was not going to try to speak English or even meet me in the middle with Spanish. Ridiculous, right?

Not really.

It’s easy to forget that your website might be giving the same cold shoulder to potential leads from abroad. If you want more tourists to buy, communicate in the language and with the expressions they understand. The leather shop owner quickly adapted his initial greeting from Italian to English, overcoming my first sales hurdle—language inadequacy. You might consider offering an online chat service in multiple languages for customers who visit your site.  Thank goodness for Google Translate, but even so, can you make your site friendlier to foreign shoppers? Is your site’s reading level accurate for various ages and fluencies of your customers?

Know and love your product like a craftsman.

The Italian store owner knew his product and business. Your website should also demonstrate your breadth of expertise. Provide details and demonstrate passion for what you’re selling. Think of concrete word pictures, phrases, and examples to help customers visualize using your products. Offer images with close ups and 360 degree views. What might the product look like on a small, medium, or large person?

Know your competition and how well your products are priced, as compared to competitor’s products.  Some companies have in-house experts write their content and then hire content companies to edit for SEO-friendliness, grammar, and usage.

Be polite.

Your brand’s tone does make a difference.  Respect your customer’s intelligence and interest with the words you choose.

Offer a no hassle return policy.

If you offer a great product, then your return policy ought to be friendly to offset customer indecisiveness or concerns about your legitimacy. A no hassle return policy communicates that your business is for real.

Let your customer leave.

If you’ve accurately priced your product and you know that your product is of quality, then don’t sweat when a customer leaves.  Sometimes people need space to see that you offered a good deal.

But honestly, the Italian shop owner knew my leaving wasn’t ideal. You will lose a percentage of sales when potential customers leave, so address their concerns while in your store without being pushy. Some retailers provide competitor comparison charts on sub-category or product pages to demonstrate competitive price or product details. The Italian shop owner offered to directly ship the coat overseas so I wouldn’t have to carry it with me—an alternative that I determined was too expensive, but at least he was accomodating.

After the sale, invite customers to return.

It was a simple phrase the man said after the coat was in the bag and I was leaving the store…

“Thank you for shopping with us.  I hope next time you visit Florence, you will treat yourself to something, as well.”

Oh gosh. That was good.

He’s right. What about me?

Unknowingly, I wrestled with my pragmatic inner-voice. It scolded, “You got the trip. Your husband gets the birthday coat.” But, another inner-voice snapped back, “The salesman is right. You deserve this. You could be getting a good deal, too!”

What a smart phrase to zing customers with at the end.

Be an expert salesman online.

Whether you’re a shop keeper with one store and no online presence or a major retailer with thousands of SKUs and hundreds of global stores, finely tuned inter-personal skills applied to each and every transaction add up over time.  Bring those traditional business practices to today’s platforms and you’ll increase sales like a pro.

 

~Jean

 

 

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Filed under Algorithms, Audience, Branding, Capturing Audience, Customer Profile, E-Tail Category Content, Marketing, Merchandising, Personas, Product Descriptions, Reviews, Sales, SEO (Search Engine Optimization), Words Which Sell

CBS Films’ #theDuff Targets Teens in Marketing Campaign

Invite Student Reporters to a Free Pre-Screening

It’s a clever way of marketing, but especially, it’s an effective way to reach teens.  CBS Films began promoting their latest movie, The Duff, by contacting teachers in charge of their schools’ publications. Feeling like royalty, the teachers’ students received free tickets to private pre-screenings of the film. The final cut releases to theaters February 20, 2015.  Think of it, SEOs.  Those students will write free articles about the movie for CBS and much of that content will end up on educational sites- just the kind you want for digital back-linking power.  Wow.

Create Your Digital Keyword and its Definition to Dominate Searches

What is The Duff, you may ask? As the mother of a teen that received a free ticket to one of those private, pre-release screenings, I joined her for “girls’ night” on a school night and found out that it stands for “Designated Ugly Fat Friend.” Lovely. But, smart. The movie can now add its name to duff’s Wikipedia entry to dominate Google searches for the term’s origins and meanings.

The start of the movie did not make me happy.  “Great, that’s all these kids need,” I thought, “another label that makes everyone in the room self-conscious about their social standing and value.”  The movie did come around to join hands and say, “We’re all duffs to someone, so be yourself and embrace it,” but eh, what I’m most interested in is how the movie is being marketed.  I reached out to CBS Films for comment, but they did not respond.

Include Twitter, Instagram, YouTube, and Facebook Handles to Promote Interaction

We are truly in the age of social media.  The hashtag, #theDuff, is on the big screen and on the movie’s website, while the ending credits give the Instagram or Twitter handles for each of the actors.  The call to action is clear. Teens, whip out your phones, start following, and tell your friends. The Duff is on a mission to build an audience and earn revenues.

Provide Attractive Content

As a side note, the actors get “As” for chemistry. Light-hearted joking between the characters make this film a movie night pick. Girls, I just want to point out that Robbie Amell, who plays Wes and looks like a young Tom Cruise (one way to pull in your Moms), was born in 1988, which would make him a very old, high school senior at age 27! The same is true for Mae Whitman, who portrays the funny and down-to-earth, Bianca.  However, Bella Thorne- mean girl, Madison, was born in October 1997, and is a real high school junior this year.

Ask Your Audience to Promote After They Consume

The story line includes moments when the main character endures cyber-bullying after a video that was created about her goes viral.  The marketing off-screen is all about harnessing the power of viral because after the teen reporters watched the movie, they were invited to submit questions the next day to interview the actors in real time.

My daughter thought the interview was going to involve just the students in her publications class and the actors themselves, which was not exactly accurate. Her class stayed after school to wait for the late start of a webinar experience that included about 300 schools throughout North America.  All of these students submitted their questions, but only a few of those questions were selected.  Students took notes and then wrote articles for their schools’ newspapers, magazines, and classes.  These stories should be hitting the presses between now and the movie’s release in February 2015.

Smart idea, isn’t it? Why pay for your content when you can give out some free tickets to kids who have the power to reach other kids with their words? The Duff will reach its teen and tween niche in no time.

Jack pot, CBS Films, you even captured a mother who writes content for a living.  You get a little publicity as a thank you for the great experience she had covering your story and I get mother-daughter time to point out how companies influence the choices we make about the goods and services we consume.

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Filed under Audience, Branding, Business Strategy, Capturing Audience, Content, Content Marketing, Marketing, Persuasive Essay, School Websites, Writing for Children

What Should You Do When Your Content is Copied?

Life in the Security Experiment Room

My twelve year-old loves smoke alarms.  Some guys are crazy about football.  He knows the stats of almost every smoke detector- whether it’s a BG-12, Simplex, Wheelock, or Gentex.

After he started writing letters to companies, conversing with CMOs, creating reviews, editing videos, and playing around with You Tube, it became clear that his interest would be a gateway to acquiring valuable skills and practical lessons.

He Copied Me!

But then it happened.  A couple kids plagiarized his ideas and material.  One YouTube youngster “borrowed” most of his intro.  Grant invests hours editing these videos, so he was pretty ticked after he discovered the infringement.

“Mom, what should I do?”

I understood how he felt.  This happens to writers all the time.  It’s frustrating- especially when you’re the one who spent time or dollars on the original idea or work.

Plagiarism vs. Fair Use

Just to be clear, if you borrow an idea, quote, picture, or video you should credit your sources. If you want to be official with formatting that credit, read how to cite sources from MLA or APA. However, don’t cry “copyright infringement” if your idea was one that anyone could pick off just by living.  All people are allowed fair use of ideas for educating, discussing, and conjecture. If the idea is already swimming in public, it can be taken and altered.

What If Someone Steals Your Content or Ideas?

#1. Inform the accused what was done.  Define plagiarism for him or her because some people- especially kids, just don’t know.  Plagiarism.com says, “

ALL OF THE FOLLOWING ARE CONSIDERED PLAGIARISM:

  • turning in someone else’s work as your own
  • copying words or ideas from someone else without giving credit
  • failing to put a quotation in quotation marks
  • giving incorrect information about the source of a quotation
  • changing words but copying the sentence structure of a source without giving credit
  • copying so many words or ideas from a source that it makes up the majority of your work, whether you give credit or not (see our section on “fair use” rules)”

#2.  Add a © (copyright symbol) with the current year and the owner’s name to the bottoms of your websites, pictures, articles, or videos.  This symbol notifies would-be borrowers that you own the material. Most will ask for permission or provide credit to your page with links.

#3. Ask for credit if you feel that your idea or content was borrowed and be prepared to back up your claim.  But then, simmer down.  If you’re the original and most people know you’re the original, this is your moment to shine.

Look at the MKC commercials from 2014.  Lincoln’s sales soared up by 25%.  Ellen’s and SNL’s spoofs helped to catapult the original. Going viral is good for business.

“Borrowing” is flattery.  Properly documented spoofs or borrows can turn into more views for your channel.  Create brand ambassadors that will grow your channel. When someone copies your content, look at the action as flattery and opportunity. Embrace the marketing boost!

#4. If a serious offender ignores your request to receive a link and hat tip to your page, hire an attorney.  Sometimes, “borrowing” is not so innocent.  If it’s costly and the stakes are high, let your attorney do the talking.

In general, most people want to get copyright right. If you keep a positive attitude and work through the situation, you’ll probably end up with decent backlinks and some new partnerships.  Sharing and take-offs can help your SEO to soar.

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Filed under Capturing Audience, Citing Sources, Editors, Favorite Websites, Research Tips, Revising & Proofreading, SEO (Search Engine Optimization), Website Linking, YouTube

Who is Carl Jung and What Would He Say About Social Media Marketing Today?

Whether you use the Internet as a vehicle for delivering your business webpage, selling products, or educating, you’re probably always trying to better understand and connect with customers.

There is a ripe market for business growth directly stemming from social networking.  A smart strategy is to delve into the psychology of the audience at hand.  Let’s take a look at what psychologist, Carl Jung, who founded analytical psychology, would say to better employ your marketing strategy.

Jung developed theories of psychological types, including introversion and extraversion, as well as other sound psychological theories.  The current Myers-Briggs Type Indicator Test, or MBTI, has been developed based on Jung’s theory of psychology types.  Jung would consider his audience when marketing through social media.

How the Myers-Briggs Test Relates to Social Media Marketing

Using the MBTI test, people are classified as being introverted or extraverted, sensing or intuitive, thinking or feeling, and judging or perceiving.  This information can be applied to social media users and platforms.  According to recent studies, “more introverted people use Facebook as a way to socialize without the commitment of human interaction.” Extraverts were much more likely to “air dirty laundry” on Facebook.  According to CPP, introverts are involved with this form of social media, but are more often found silently observing.  Social media users who are classified as intuitive are more likely to use Linked In and Twitter.  Extraverts are also more likely to be involved in social media during working hours, while people guided by feelings are more likely to use social media during personal time.  Consider this when timing announcements according to your audience.  Since two-thirds of online adults are using social media of some sort, it is important for marketers to see this as a window of opportunity to achieve positive results for business growth.  In order to achieve the desired results, consider the target audience.

smile

Catching Attention and Getting Interest

Since the natural focus of the extravert is the external world, use the social media platforms which focus on others to cater to this personality type.  Instagram and Facebook are great vehicles.

Taking in Information

Those with sensing personality types take in info in a sequential manner, making Twitter the perfect avenue for marketing when targeting this group.  The social media platform which will be most effective for the intuitive types is Facebook, where viewers are able to see the big picture, including a link to a web page, where information can be spelled out, as these personality types like to take in the big picture.

Making Decisions

While people with thinking personality types like to make decisions by stepping back from the situation and taking an objective view, those with Feeling personality types make decisions by stepping into a situation and take an empathetic view.  If you are trying to reach Feeling personality types, appeal to the senses.  Use Instagram or other visual Social Media sites with a strong emphasis on the visual in order to gain favor.  Stick to more factual, spelled out types of media, such as blogs and podcasts for thinkers.

Responding to the Outside World

Individuals with a judging personality plan ahead, for example, meeting deadlines in a scheduled way, while those who are more perceiving employ a more spontaneous approach to meeting the deadline with a rush of activity.  Tweeting as a form of marketing is more effective for the perceiving types of audiences, while blogs and forums are more appealing to the judging types.

 What Would Carl Jung Say?

It is important to consider your audience when marketing. Match your targeted persona’s personality type to the medium most often chosen by that personality and then deliver messages in the styles that the personality generally prefers.  You’ll soon be on your way to a more successful, social media engagement! ~Tricia

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Filed under Audience, Capturing Audience, Marketing, Personas, Social Media